At GEO English Malaysia, we are committed to providing high-quality English language education. We understand that circumstances may arise that necessitate changes to your enrollment plans. This Refund Policy outlines the conditions under which refunds may be granted for course fees and other payments made to GEO English Malaysia.
Please read this policy carefully before enrolling in any of our courses. By making a payment to GEO English Malaysia, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
If GEO English Malaysia cancels a course for any reason before the course start date, students will be entitled to either:
If GEO English Malaysia cancels a course after it has started, students will be entitled to:
Notification of course cancellation will be provided via email to the address provided during registration. Refunds for canceled courses will be processed within 14 business days from the date of cancellation.
If a student withdraws from a course before the scheduled start date, the following refund policy applies:
If a student withdraws from a course after it has commenced, the following refund policy applies:
We understand that unforeseen circumstances may arise that prevent students from attending or continuing their courses. In cases of serious illness, bereavement, or other exceptional circumstances, we may consider requests for refunds or course transfers on a case-by-case basis.
To request a refund under special circumstances, please submit:
Requests should be submitted to [email protected] with the subject line "Special Circumstances Refund Request." Each case will be reviewed individually, and the decision of GEO English Malaysia will be final.
Students may request to transfer to a different course or defer their enrollment to a later intake under the following conditions:
Course transfers are subject to availability. A course may only be transferred once. If a student wishes to withdraw after a transfer, the refund will be calculated based on the date of the original enrollment and in accordance with the withdrawal policy above.
Course materials that have been provided to students, whether physically or digitally, are non-refundable once accessed or unsealed. This includes:
For online courses and digital learning products:
For subscription-based services, cancellations must be made at least 7 days before the next billing cycle to avoid charges for the upcoming period.
Application fees, registration fees, and assessment fees are non-refundable under any circumstances, as these cover administrative costs already incurred.
International students who have been refused a visa to enter Malaysia may be eligible for a refund of course fees paid, less a 10% administrative fee, provided they:
Application fees and other administrative fees remain non-refundable in cases of visa refusal.
All approved refunds will be processed within 14 business days from the date of approval. Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
For payments made by:
Any bank charges or currency exchange differences incurred during the refund process will be borne by the student.
To request a refund, please:
All refund requests must be made in writing. Verbal requests will not be considered.
If you are dissatisfied with the outcome of your refund request, you may appeal the decision by writing to our Director of Studies within 14 days of receiving the decision. Please include all relevant details and any additional information that may support your appeal.
The Director of Studies will review your appeal and provide a final decision within 10 business days. All decisions following the appeals process are final.
GEO English Malaysia reserves the right to amend this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy applicable to your enrollment will be the version in effect on the date of your payment.
If you have any questions about this Refund Policy, please contact us at:
GEO English Malaysia
2 Isabel Common North Duncan, NE63 8EL
Email: [email protected]
Phone: +442680774215